Frequently asked questions

You add photos, a short video, and a personal message. We turn them into a private digital album and deliver it through a beautifully printed keepsake card. The recipient scans the card with any phone camera, enters the passcode you chose, and the album opens.

No. The card opens in whatever browser is already on their phone. There is nothing to download, and no account to create.

Nothing. Karera is in preview, so your keepsake is printed and mailed at no cost and no card details are required. Regular pricing begins at public launch, and preview orders are never charged retroactively.

Entirely private. Each album is protected by a passcode known only to you and the person you send it to. It is never listed or searchable, and vendors can only see a card's status — never your photos, video, or message.

Your album is included for two years from activation, and renewable after that. We'll email you before it expires so you can renew or download everything in it.

Within Canada, via Canada Post. Production typically takes 2-3 business days after you submit your album, then a few more business days in transit. Keepsakes are packed in a premium mini mailer box; smaller card-only items may travel as Oversize Lettermail, which does not always include tracking. Shipping & Returns policy

We reprint it or refund you. Email [email protected] within 14 days of delivery with your order number and a photo of the problem. Because each keepsake is custom-printed with your own photos and message, it can't be returned simply for being unwanted once production has started — so do review your album carefully at the preview step. Read the full policy

No. Event Wall is delivered digitally — you receive a QR sign to download and display, so there is nothing to mail.

Solo is created by one person for one recipient. Group lets several people add their own photos and messages before it's sent. Event Wall is a QR code guests scan at an event to leave photos and wishes on a shared wall.

Yes. Group buyers review every contributor submission before final production, and Event Wall hosts can review submissions before publishing.

You receive a setup link by email straight after checkout. Use it to enter your recipient, upload photos, a short video, and your message, pick an album style, and submit. Keep that email — the same link lets you come back and finish later.

Any moment worth remembering: anniversaries, birthdays, weddings, graduations, farewells, condolences, new arrivals. Keepsake fits wherever a gift is given with genuine intention.

Yes, and it's central to how Karera works. Vendors offer Keepsake as a premium add-on to any bouquet or gift, and we provide the cards, the platform, and the support. No technical expertise is needed. See the vendor programme

Karera is a Canadian brand operated by Execute Ventures Corp, established in 2025. Currently shipping within Canada — more regions coming soon. We answer support email at [email protected], usually within one business day.

Under Canada's PIPEDA you can request access to, correction of, or deletion of your personal data. Email [email protected] and we'll action it. Privacy Policy